Been in an accident and need to make an insurance claim?

If you have arranged your insurance, contact your insurance provider directly.

Our accident management partner (FMG) will take care of your every need. Please call the Driverline on 020 3322 2601 to let them know you need to make a claim. It’s best if you notify them as soon as possible. You can call at any time, 24/7.

FMG are here to ensure that you’re supported through every step of the process. They’ll request details of the incident to determine whether the vehicle is in a safe and drivable condition; if it’s not, they’ll arrange a recovery service and arrange onward mobility.

Please note, if you need to make a claim that is not the result of a road traffic accident, you’ll still need to notify and arrange inspections and repairs, as you would if it were.

After you’ve made the claim, an accident repair centre will contact you to get your vehicle booked for assessment. You may, on occasion, be able to submit a self-assessment by sending in clear photographs of the vehicle.

Once your car has been inspected, your appointed accident repair centre will submit your repair estimate for approval.

Once approved they’ll order replacement parts and schedule your repair appointment. You’ll be able to follow the repair progress online via a link that’ll be shared with you at the start of the process.

A courtesy vehicle may be provided, dependent on availability. If you need one, please let FMG know as soon as possible or when organising your repairs. This may not always be an electric vehicle, but we will try to make sure it is, wherever possible.

Yes. You’ll need to pay £250 excess for all claims and repairs before collecting your repaired vehicle. If it’s confirmed that it wasn’t your fault, your excess charge will be refunded, this can take up to 90 days after the fault is confirmed.

Yes. From minor bumps to major ones, please get in touch through the Driverline (020 3322 2601).

Any damage to your vehicle can increase your end-of-lease payments.

Every so often we’ll send a self-inspection link to you to help you estimate any end-of-lease damage costs. However, if you’re aware of any damage to your car, please get in touch with us as soon as possible so we can talk you through your options.

You can read more about damages, in our damages section.