Returning your EV

We really hope you loved driving your Octopus EV! In most cases, Octopus Electric Vehicles is the registered owner of the car, which means we will help organise the returning of your car at the end of the contract.

• At the start of your final month, we’ll be in touch to begin the process
• We’ll inspect the car for any damages and let you know if there’s anything beyond wear and tear.
• Then we’ll organise a collection date.

• We’ll inspect your car on your preferred date at a place that’s convenient for you. All we need is a few photos of the car so it shouldn’t take long.
• Repairs won’t take place until after your car has been returned, so you won’t be left without a car in the meantime.

• We’ll collect your car either on the final day of your contract or on a suitable date beforehand.
• The collection company will be in touch to give you an hour’s warning so you know when to expect them. This can be done at any mainland UK address that’s convenient for you.

• We’ll include any excess or damage fees within your final rental payment.
• You’ll be billed until your car has been collected or when your 30 days notice period ends.
• If you’re on our salary sacrifice scheme or have a personal contract hire, if there’s any damage you’ll need to pay any costs that exceed the £500 damage waiver.
• If you’re on a business contract hire, you’ll be liable to pay the costs any damages identified outside of fair wear and tear.

• If you have your EV through our salary sacrifice scheme or personal contract hire agreement, your contract has a £500 damage waiver which covers repairs up to that sum. If repairs cost over £500, you’ll be liable to pay the full amount (i.e. if the cost is £600, you’ll need to pay £600, not £100)
• The damage waiver doesn't apply when you’re novating your contract, so the initial driver will need to pay for any damages
• If you notice any damage during the time you have your car, please report it as soon as possible to the Driverline on: 020 3322 2601

When you hand your car back to us, it's important that you remove all of your personal data from the car. Check out our removing personal data section to find out more.